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Raizes Player is ZAK Sound's free plugin engine that powers all Raizes instruments (Tango, Lyra, Asteroid, Ethersphere, Auralis, Nebula Keys, BA, and more). Think of it as the host app — you install Raizes Player once, then load any Raizes instrument inside it.

It runs as a VST3, AU, or Standalone application and includes a powerful sound design engine with 6 layers, 36 FX slots, a full modulation system, and custom arpeggiators.

Yes, the Raizes Player is completely free. You can download it from the Raizes page. After installing, sign in with your ZAK Sound account and your purchased instruments will be available to download directly from within the player.

After purchasing, follow these steps:

1. Download and install the Raizes Player from the Raizes page if you haven't already.
2. Open Raizes Player (standalone or inside your DAW).
3. Sign in with your ZAK Sound account — your purchased instruments will appear in the library.
4. Click the download icon next to any instrument to install it. No separate download files needed.

You can also find your products on your Account page under "My Products".

Raizes Player works in all major DAWs as:

• VST3 — Windows and macOS
• AU — macOS only (Logic Pro, GarageBand, etc.)
• Standalone — use without a DAW

Compatible with FL Studio, Ableton Live, Logic Pro, Studio One, Reaper, Cubase, Bitwig, and more. AAX (Pro Tools) is not currently supported.

Yes. Raizes Player runs natively on Apple Silicon as well as Intel Macs. Minimum macOS version is 10.11. No Rosetta required on M-series chips.

Yes. Raizes Player is available as a VST3 and Standalone for Linux. Minimum requirement is Ubuntu 22.04 or equivalent.

The Raizes Player is the free engine/host — it handles the synthesis, effects, modulation, and plugin formats. Raizes instruments (like Tango, Asteroid, Lyra, etc.) are the individual sound libraries that load inside the player. You need the player to use any instrument; the instruments each bring their own unique sound sources and presets.

Raizes Player can run without an internet connection. To see and install your purchased instruments, you need to sign in once so the player can fetch your library. After that, you can keep using Raizes and your installed instruments offline. The player will quietly refresh your library in the background whenever you're online again.

Raizes Player works with MPE controllers. Currently, expression (pitch bend, pressure, slide) is applied globally rather than per note. Some instruments include MPE preset categories optimised for expressive playing with these controllers.

The complete Raizes Player manual is available at raizes-documentation. It covers installation, activation, the layer system, FX, modulation, arpeggiators, and more.

Try the following:

• Check your internet connection and try again.
• Make sure you have enough disk space for the instrument.
• Sign out and back in to your ZAK Sound account inside the player.
• Restart Raizes Player and retry the download.

If the issue persists, contact us at support@zaksound.com.

Some independent developers build instruments that run inside the Raizes Player, just like ZAK Sound's own instruments. Once redeemed, they appear in your Raizes library and work exactly the same way — same engine, same FX, same workflow.

You'll receive a license key after purchasing from the developer. You can redeem it in two ways:

• From the web: Go to your Account page → "Redeem Code", enter the key, and the instrument will appear in your Raizes library.
• From within Raizes Player: Open the library view and click "Redeem Code", then enter your key directly there.

The instrument will be available to download immediately after redeeming.

No — just the free Raizes Player. Third-party instruments use the same engine as all ZAK Sound instruments, so there's nothing extra to install.

For issues specific to the instrument's sounds or content, reach out to the developer directly. For anything related to the Raizes Player itself (crashes, activation, library not loading), contact us at support@zaksound.com.

No. Plugins like Skyridge, Arctic Spaces, Orange Dreams 2, Sapphire Guitar 2, Endless Clouds 2, Sierras Altas 2, Downtown Grand Piano, Deep Waters, and Particles are self-contained — they install and run independently without any additional software.

All standalone ZAK Sound plugins support:

• VST3 — Windows and macOS
• AU — macOS only

Some plugins (Sapphire Guitar 2, Orange Dreams 2) also have a Linux VST3 build. AAX (Pro Tools) is not currently supported for any ZAK Sound plugin.

Windows: Windows 7 or later (64-bit), 4–8 GB RAM depending on the plugin.
macOS: macOS 10.11 or later, Intel or Apple Silicon, 4–8 GB RAM. All plugins run natively on M-series chips.

Check each product page for exact requirements.

Go to your Account page → "My Products" and download the installer for your OS. Run the installer and follow the steps. The plugin will appear in your DAW's plugin list after a rescan.

If your DAW doesn't detect the plugin after installing, try manually pointing it to the VST3 folder:

• Windows: C:\Program Files\Common Files\VST3\
• macOS: /Library/Audio/Plug-Ins/VST3/

Open the plugin inside your DAW (or as standalone where available). On first launch it will ask you to sign in with your ZAK Sound account. Once signed in, the license activates automatically — no serial numbers or separate activation steps required.

An internet connection is only needed for this initial activation. After that, the plugin works offline.

Yes! Two plugins have free tiers:

• Sapphire Guitar 2 Essential — 17 presets, 17 layers, full FX suite. Free forever.
• Orange Dreams 2 Lite — 22 presets, 20 instruments, 2 samplers, complete effects rack. Free forever.

You can download both from the Free page.

No — free products are publicly available. Just visit the Free page, click download, and you're done. No checkout, no account, no email required.

Windows: Go to Control Panel → Programs → Uninstall a Program, find the plugin, and click Uninstall. Alternatively, delete the .vst3 file from C:\Program Files\Common Files\VST3\.

macOS: Delete the plugin file from /Library/Audio/Plug-Ins/VST3/ (VST3) or /Library/Audio/Plug-Ins/Components/ (AU). Check /Applications/ for any standalone versions.

First, rescan plugins in your DAW settings. If still not found:

• Make sure your DAW is scanning the correct VST3 folder (see paths above).
• Confirm your DAW supports VST3 (most modern DAWs do). AU is macOS-only.
• Try restarting your DAW after rescanning.
• On macOS, check that the plugin is not blocked by Gatekeeper — go to System Settings → Privacy & Security and allow the plugin if prompted.

Product manuals are available as PDF downloads on each product page. Look for the "Manual" button or link at the bottom of the page. Manuals are also included in the installer package.

Yes — all paid ZAK Sound plugins have a fully resizable UI. Drag from the bottom-right corner (or use the resize handle) to scale the interface to fit your screen. A few of our free plugins use a fixed size.

We don't offer time-limited trials at the moment. However, several of our plugins have free versions you can use forever — see the Free page for the current list. Each product page also includes audio demos and video walkthroughs so you can hear what the plugin does before buying.

Yes — all updates within a major version are free for life. Whenever a new update is released, we'll email you so you can download the latest installer from your Account page.

Major version upgrades (for example, going from "v1" to "v2") are sold as separate products and are not included with the original purchase. Existing customers may receive a loyalty discount on major upgrades when available.

An account is created automatically when you make your first purchase — you'll receive a confirmation email with your login details. You can also sign up directly from the Account page.

On the Account page, click "Sign in" and then "Forgot password?". Enter your email address and we'll send you a reset link. Check your spam folder if you don't see it within a few minutes.

Email changes need to be handled manually. Contact us at support@zaksound.com with your current email and the new one you'd like to use.

All your purchases are listed on your Account page under "My Products". From there you can download installers for standalone plugins. Raizes instruments are downloaded directly from within the Raizes Player after signing in.

First, make sure you're signed in with the same email used at checkout. If the product still doesn't appear after a few minutes, contact us at support@zaksound.com with your order confirmation and we'll sort it out quickly.

After purchasing from an authorized reseller, you'll receive a license key. Go to your Account page, find the "Redeem Code" section, and enter the key. The product will be added to your account immediately and you can download it from there (or from within Raizes Player for Raizes instruments).

Yes — we offer a 14-day satisfaction guarantee. If you're not happy with your purchase, email support@zaksound.com within 14 days of your order with your order number and reason, and we'll process the refund. Refunds are typically credited to your original payment method within 5–7 business days after approval.

Conditions:

• The request must be made within 14 days of purchase.
• The product cannot have been used in a commercial release or distributed to others.
• EULA violations are not eligible for refund.

If you're having a technical issue, please reach out before requesting a refund — we can usually fix the problem and save you the hassle.

If a plugin or instrument doesn't work properly on your system after a fair attempt at troubleshooting, you're entitled to a full refund within the 14-day window. Email support@zaksound.com with details (your OS, DAW, the issue you're seeing) and we'll either help you get it running or refund you.

Contact us at support@zaksound.com and we'll process your account deletion request within a few business days.

You can activate your license on multiple computers for personal use. If you need to deactivate a machine, contact us at support@zaksound.com.

No. All ZAK Sound licenses are perpetual — once you purchase a product, it's yours forever, including all future updates.

Yes. All ZAK Sound instruments and effects are licensed for use in commercial music, film, TV, games, and other media. You retain full ownership of the music you create.

Yes — all sounds in ZAK Sound instruments and plugins are royalty-free for use in your own music. You can release tracks on Spotify, Apple Music, Bandcamp, sell them, place them in films, games, ads, sync libraries, etc. without paying us anything beyond the purchase price.

The only thing you can't do is redistribute the raw samples or presets themselves (e.g. selling them as part of a sample pack). For instruments that include built-in arpeggiators or MIDI sequences, the audio output is fully royalty-free — but the underlying MIDI patterns belong to your project, you're responsible for what you do with them.

We accept all major credit and debit cards (Visa, Mastercard, American Express). Customers in Europe also have access to local methods including iDEAL, Bancontact, MobilePay, and EPS.

Yes! We occasionally run sales and share promo codes through our newsletter and social media. Discount codes are applied at checkout automatically.

If your payment fails, try a different card or payment method. If the issue persists, contact us at support@zaksound.com with your order details.

Invoices are sent automatically to your email after purchase. If you need a new copy, contact us at support@zaksound.com.

Prices shown on the site already include VAT where applicable. The VAT amount is broken down separately at checkout so you can see exactly what you're paying.

Products are billed in EUR or USD, depending on your region. You'll see your local currency on the product pages and at checkout.

Yes — students and teachers get 40% off all ZAK Sound products. To request your discount, email support@zaksound.com from your educational institution email address (.edu, .ac, or your school's official domain), and include a photo of your current student/staff ID. We'll send you a personal discount code within 1–2 business days.

A bundle is a curated set of ZAK Sound instruments or plugins offered together at a discount compared to buying each one individually. Bundles are listed on the Bundles page.

Yes — sign in to your account before browsing bundles, and the price will automatically adjust to reflect what you already own. You'll only pay for the products you don't have yet, with the bundle discount still applied. If you're not signed in, you'll see the standard bundle price.

Codes from authorized resellers (Plugin Boutique, Audio Plugin Deals, etc.) and from third-party Raizes developers can be redeemed in two places:

• From the website: Go to your Account page → "Redeem Code", enter the key, and the product will appear in your library.
• From within Raizes Player: For Raizes instruments, you can also redeem the code directly inside the player.

The product becomes available immediately after redeeming.

Email us at support@zaksound.com. Include your order number (if relevant) and a description of your issue. We typically respond within 24 business hours.

Yes! If you're a music producer, content creator, YouTuber, or music tech blogger, you can earn commission by sharing ZAK Sound products with your audience. We offer competitive rates, a 30-day tracking cookie, monthly payouts, and free product access for verified partners. Learn more on the affiliates page or apply directly by emailing ben@zaksound.com with the subject "Affiliate Program Application".

Yes — we occasionally invite users to test new products and updates before public release. If you'd like to be considered for the beta program, email support@zaksound.com and let us know your setup (OS, DAW) and what kind of products you're most interested in testing.

To help us solve your issue as quickly as possible, please include:

• Your operating system and version (e.g. macOS 14.2, Windows 11)
• Your DAW and version (e.g. Ableton Live 12.0.5)
• The plugin or Raizes instrument name and version
• A clear description of what you were doing when the issue happened
• Any error messages or, ideally, a screenshot or short screen recording
• If the plugin crashed your DAW, please attach the crash log. Most DAWs save these automatically — on macOS check ~/Library/Logs/DiagnosticReports/, on Windows check Event Viewer or your DAW's "crash reports" folder.

This usually lets us reproduce the issue and reply with a fix on the first response.